Making and taking phone calls is a critical component of your business’ daily function. How these calls are handled can impact your brand’s perception for better or worse. Whether you are a manager, business owner, or receptionist, these tips are for you. Taking Calls Pick up between the 2nd and 3rd ring (The Elsmar Cove).…
We know the New Year is filled with the traditional resolutions of changing for the best and hoping to accomplish new things that escaped us in the previous year. Many of us are busy planning new goals hoping this will provide a more focused direction, and while it does, I think the first step lies…
It is difficult to lead effectively without communicating with efficacy. Particularly if we believe that 55% of our communications comes from our body language, 38% contained in our tone of voice or how we say what we say and the other 7% comes from actual words. I have come to realize that communicating with…
A career that spans over thirty years has taught me that leadership is the process of influencing others, and so the definition goes beyond that initial statement depending on any individual career setting; my own definition of leadership is simplified to “leadership equals responsibility”, (Gutierrez, et’al 2015, p.217). Leadership is an individual and personal…
It is simply impossible to become a great leader without being a great communicator. I hope you noticed the previous sentence didn’t refer to being a great talker – big difference. The key to becoming a skillful communicator is rarely found in what has been taught in the world of academia. From our earliest days…
In today’s political climate, merely mentioning the word “immigration” evokes unease and polarization at every level from our families and neighbors, all the way up to our legislators. The problem, up until now, is that we’ve been having this conversation from emotional and political perspectives rather than looking at the facts. In Virginia, we have…
Executive Exchange You are Invited as a Guest to an Exclusive Event for the Launch of the 2017 Executive Exchange Program. When: February 24, 2017 Where: Winchester Country Club Time: 1:30 p.m. – 4:30 p.m, hosted reception after event. We are excited to introduce to the Executive Exchange, a new and exclusive leadership program developed by…
Executive Exchange Radio Talent Management Talent is not enough Just watch the process to confirm Jeff Sessions Pre-Hiring Assess to investigate Attitudes and Behaviors Career Management Promote from within…. or not… From Super Worker to Supervisor Assess for: Attitude Skills Knowledge Assess, Assess – then Confirm Formula for success: A= (S+K) + G…
Entrepreneurs inherently have one thing in common – they are not afraid of taking risks. These risks are often characterized by the passion they possess in succeeding at the craft they love. They’re often willing to take financial risks in the hope of profiting by going into business for themselves. A survey conducted with small…