Clear As Mud: The Role Of Clarity In Times Of Change

I was recently reminded of the expression “clear as mud.” My superiors in the military used this expression to drive home the point of getting something done expeditiously, whether the task at hand was clear to me or not. The point of the expression was that we were going to do it anyway. When I…

How Your Business Can Improve Customer Satisfaction Through Better Service

Businesses rely on customer satisfaction to survive. If customers aren’t happy with their experience with a business, they probably won’t be coming back. Worse, they may leave negative reviews and discourage others from doing business with you. Fortunately, there are things you can do to offer better service and thereby improve customer satisfaction. Train Employees…