As a young adult, my father would speak to me about his journey through life. Often reminding me and my siblings of the land we left behind in pursuit of new beginnings. We left everything behind — family, friends and every single possession we had. To this day I remember his admonition to me of…
Acquiring new customers is definitely important for a healthy business model, but it is pointless without customer retention. Figuring out ways to keep your customers satisfied beyond the first purchase will inevitably give you higher profits, which is something everybody wants. But how do you address these customers in a way that will hold their…
Foretelling the future is always a challenge, but the signs are pointing in pretty clear directions for the future of customer service. When your business is able to adapt to the changes in the landscape, you have a higher likelihood of success and will be able to help your business through many challenges. More Chatbots…
Working through the Covid-19 pandemic and the economic decline that followed has been challenging for people across all industries. As a manager, you should look for ways to support your team and make them feel valued during these difficult times. But in an unpredictable economy with already-tight budgets, you may not have the money for…
More and more businesses are moving their day-to-day operations to home offices. This can be a great way to grow your business, help your employees feel appreciated, and even cut down on office costs. Before making the move to remote work for your employees, there are a few things that you should be sure to…
Everyone has a long day at work occasionally that leaves us stressed, exhausted and needing a break from the daily grind. Unfortunately, you can’t always take that break, especially when one long day is followed by another. The good news is that, by practicing simple acts of self-care at night, you can get into the…
There are a lot of factors that go into a customer’s decision of which business to go to. Convenience, pricing, and quality all have a role to play. Ultimately, though, customers choose businesses and products that cater to their needs. Customers are the lifeblood of your business, so how do you develop products that cater…
You want to be able to build customer loyalty. You need your customers, and you need your customers to need you as well! With less face to face interaction, how is this possible? What can you do to further interactions that help your business, without annoying potential customers? Ask for Feedback Everybody loves getting positive…
There are many reasons why a business might raise their prices. You may have a sudden increase to your expenses that you need to cover. Maybe you’re trying to expand and need to generate extra capital to cover some of those costs. Those aren’t the reasons you want to be giving your customers though. If…